Rest assured that we will still be committed to doing more hard work to make our program more reliable and helpful. ![]() Regarding your concern about the access authorization during YouTube uploading, we've already forwarded it to our programmers for further improvements. To take care of your benefit, we processed a refund as requested. Your patience is highly appreciated! - It is regret to know that this product doesn’t live up to your expectations at present. We'll look into this matter and keep you updated via email as earlier as possible. Your patience is highly appreciated! - Thank you for giving Wondershare enough trust to investigate your issue further. Knowing you have already contacted us, would you please update your order number or ticket number here? Our senior support team will further investigate it and clarify it as well as evaluate your refund request accordingly. Kindly note that users just need to sign in to their YouTube account when they are uploading videos from Filmora to YouTube directly, and it sounds unusual when this procedure is relevant to Google Drive. We are always open to listening to users' voices and suggestions and continue to do further improvements. Reply from Wondershare Filmora Updated Feb 9, 2023 Our support will contact you to look into this matter further, please keep an eye on it. As you've already contacted us, could you please send us the ticket number or your order number after receiving an invitation from Trustpilot? With it, our senior support team will further invetigate it and do the needful assistance. This is the reason our support may explain more details regarding our refund policy according to your actual situation and didn't process a refund in the first place. So that we can provide some suggestions or do further improvements in a targeted manner. ![]() Back to your refund request, we desperately hope to know the user's real thoughts when he/she requests a refund if there is no issue with the product itself. ![]() Thanks for your feedback, we'll keep improving and bring a better experience for our users. We understand it is very important for customers to get help if they want to get instructions to cancel the renewal service timely. This might be the reason you received a notification for the "Effects and plugins" renewal payment. In order to bring a more cool experience, we did our best to make Filmora being compatible with Effects & Plug-ins including Boris FX, NewBlue FX, Filmstock, and AI Portrait features for users to option, it would be free for use within 7 days and the user will be automatically charged per month if he/she has not canceled before the trial duration ends. Per your description, it sounds like you subscribed to a bundle plan including a license for Filmora together with a 7-day trial subscription for Effects & Plug-ins. In line with your concerns, we'd like to explain them one by one in more detail and see how we could help you further. Reply from Wondershare Filmora Updated Apr 17, 2023 It looks like I'm far from being the only person to feel scammed by the non-transparency and unresponsiveness of Filmora. It did not help and I got charged the second time. The customer service was not responding, the internet did not offer any effective solutions so I tried to shut down the payment through PayPal. ![]() In a week I received a three days notice notification for an "Effects and plugins" renewal payment (that's what was actually a free-trial), I went on my Filmora profile to cancel it but the website was showing no active subscriptions that I could cancel. MINUTES AFTER doing so and realising the mistake, I contacted the customer support to request a refund and a cancellation, and ended up listening to a support member explain how they can ONLY refund you if there is an unresolvable technical issue in the software and how I should just give up and enjoy amazing features Filmora has to offer. It started with me mistakenly subscribing to the whole year of Filmora thinking there's a free trial. My experience with Filmora has been an exhausting rollercoaster.
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